About Us
At Kcep Financial Services
Kcep Financial Services provides customized accounts receivables management techniques for a diverse clientele. Bolstered by decades of performance-defining leadership experience, Kcep leverages historical business insights to deliver endlessly fine-tuned strategies. The result? - Not only a maximation of revenue but a personal mission of lifetime loyalty for clients and consumers. Kcep is driven by a steadfast purpose of performance, innovation and ethical offerings of the highest degree.
Six Essential Kcep Principles
Empathy
· The ability to understand an individual’s circumstances and mindset. For example, when a consumer is facing a problem, displaying empathy involves understanding what they are going through and taking the time to express concern. This often-overlooked sentiment aids in expressing that we are on their side and wish to act as their advocated for resolution.
Problem-solvers
· Problem-solving is the ability to find a solution to a difficult issue or situation. It involves identifying an issue, understanding the cause, finding a solution, and taking actionable steps for resolution. If an individual is struggling to find a solution, then our team uses their problem-solving skills to remedy the situation and find a suitable resolution for all parties.
Communication skills
· Communication skills are the ability to convey a message either verbally or through writing. While these skills are important in all industries, they are especially important in Accounts Receivable Management because this is how our team interacts with consumers who may be in high emotional gear or difficult circumstances. Having strong communication skills reinforces the foundation for honest and satisfactory resolution.
Patience
· Patience is a person’s ability to process difficult circumstances without frustration, anger, or other negative emotions. This characteristic is of paramount importance, as our team ushers' consumers through resolution amidst sensitive circumstances.
Active listening skills
· Active listening involves fully concentrating and focusing on what is being communicated. Through active listening, the easier it is to pinpoint a consumer’s pain points and provide viable options for resolution.
Positive attitude
· A positive attitude is a state of mind in which an individual looks at things favorably or with optimism. This trait is an important component of KFS’s service offerings, as it displays professionalism and contributes to greater consumer satisfaction.